FAQ

You can return purchased products within 14 days of receipt, provided they are returned complete and undamaged.

The self-service return process will help you with your return request. Here's how it works:

1. Log in to your account:
(1). In the email field, enter your email address and then click Continue.
(2). In your email account, open the email sent by our shop and copy the six-digit verification code contained in the email.
(3). Go back to the online shop and then enter a six-digit verification code.

2. Click on the order for which you want to submit the return.
3. If your order includes more than one item, select the items you want to return.
4. Select a return reason and add a note for the shop.
5. Click Request return.

If your return request has been approved and shipping is required, you will receive an email with shipping instructions and a return label. Please print this email and include it with the package. Without it, we cannot process your return.

After the product is returned, you will receive a refund.

The refund will be credited to the charged account within 14 business days after receipt of the return.

If you have any further questions about our return policy, please email info@europapa.com.